We’re a small team.
We read every message.
No phone tree, no chat bot. Pick the channel below that matches what you need and we’ll get back to you with something actually useful.
- Safety reports: within 1 business day.
- Account & billing: within 2 business days.
- Privacy requests: within the legally required window (30 days under GDPR, 45 under CCPA).
- Everything else: usually within a week.
Kith is a way for friends and family to share moments privately. It is not an emergency or crisis service. If someone is in immediate danger, please call your local emergency number (911 in the U.S.) or a crisis line in your country.
How can we help?
General questions
Anything that does not fit a more specific category below. We read every message.
Account & billing help
Sign-in trouble, subscription questions, refunds, plan changes, or trouble with a feature.
Privacy & data requests
Access, correction, export, or deletion requests under GDPR, CCPA, or any other privacy law. We respond within the legally required timeframe.
Report abuse or safety concerns
Harassment, threats, illegal content, impersonation, or anything that puts a person at risk. We triage these first.
Legal notices & DMCA
Copyright takedowns, subpoenas, law-enforcement requests, and other legal correspondence. Please include all required information.
Press & partnerships
Interviews, quotes, partnership inquiries, or anything related to coverage of Kith.
Mailing address
Real Tech LLC[Real Tech LLC, business mailing address — TODO]
For most things, email is faster. We list a postal address so privacy regulators, courts, and people who prefer paper can reach us properly.